Walther, J.B. & D’Addario, K.P. (2001). The Impacts of Emoticons on Message Interpretation in Computer-Mediated Communication. Social Science and Computer Review, 19, 324-347.
Walther and D’Addario point out the prevalence of communication via e-mail in computer-mediated communication (CMC), and notice how nonverbal cues from face-to-face (FTF) interactions might get lost in translation. They point out that people incorporate emoticons, textual symbols that resemble facial expressions, into their textual communication to make up for the lost nonverbal cues. Walther and D’Addario attempt to discover the effects that emoticons might have in e-mail exchanges. While people use CMC for both business and personal purposes, they often have to spend more time and effort to fully comprehend each other, since the nonverbal cues limit these messages’ potential scope. Research cited by Walther and D’Addario points out that, before the emoticon, people had difficulty in detecting and relaying subtle humor. CMC has become a playful medium thanks to emoticons; everyday CMC exchanges now include emoticons. At the time of this article’s publishing, Walther and D’Addario could only find two studies on emoticon use. One study found that people’s use of emoticons increased over time; they were more accustomed to this form of communication. Another study showed that emoticons had varied effects on textual “flaming” (read: insulting) messages. Walther and D’Addario conclude that they have yet to figure out emoticons’ exact effect(s) on CMC, as research on nonverbal cues’ impact on FtF interactions greatly varied. They then point out emoticons may not have the same connotations as their physical “equivalents,” that our faces in FtF interactions are clearly less calculated and controlled than emoticons in our CMC. “[T]he affective dimension of the language in verbal messages makes a bigger difference than the differences among alternative emoticons do in the way readers interpret the overall message” (330). Of course, Walther and D’Addario flip that around to suggest that emoticons may have the same effects as FtF nonverbal cues, since they act as stand-ins for them. Mixed messages (happy emoticon with sad textual message – or vice versa) may be intentionally difficult to interpret – or maybe they’re sarcastic in nature. Emoticons that resemble winks suggest irony more so than smiley-face emoticons and sad-face emoticons; these almost always imply a double meaning in the textual message(s).
Walther and D’Addario conducted an experiment that “comprised a 2 x 4 between-subjects design, with eight stimulus combinations” (332). The two-level variable was positive or negative textual messages; the four-level variable was the following emoticons – :-), :-(, 😉 – and the control condition of no emoticon. Participants in the experiment were directed to a website that presented these variations as exchanges in mock e-mail correspondence. Participants were gathered from two sources – those in a demonstration for a first-year communication course, and those seeking credit in psychology courses. The textual messages examined were as follows: “That econ class you asked me about, it’s a joy. I wish all my classes were just like it” and “That econ class you asked me about, it’s hell. I wish I never have another class like it”; each was followed by either nothing or one of the three emoticons. Walther and D’Addario ultimately concluded that emoticons had little impact on how people interpret textual messages in CMC.
While the results of Walther and D’Addario’s study surprised me, such a study might lead into an interesting, relevant discussion of A. Wysocki’s “Impossibly indistinct: On form/content and word/image in two pieces of computer-based interactive multimedia.”
Herek, G.M. (2010). Sexual Orientation Differences as Deficits: Science and Stigma in the History of American Psychology. Perspectives on Psychological Science, 5, 693-699.
Herek points out how American psychology once deemed “departures from heterosexuality [as] psychological deficits” (693). Heterosexism, or structural sexual stigma, gives less power to nonheterosexuals, since it assumes that all people are heterosexual and express themselves heterosexually. Put differently, queer people are invisible – or they are subject to “ostracism, harassment, discrimination, and violence” (694).
Herek highlights that sexual orientation, at least as we know it, is a relatively recent social construct. In the early 1800s, people regarded marriage as an institution for economic gain and security, not a commitment based on love. Only procreative sexual acts were deemed appropriate; religious and legal institutions regarded as animalistic any sexual acts not intended for procreation. Sexual desire and love were seen as opposing feelings. Toward the end of the 1800s, people began to define themselves through their sexual orientations; in the early 1900s, such thinking made its way into the psychiatric discourse. With these developments, people began to see love and sexual desire as innately related. In the 1940s, American psychoanalysis claimed that people were naturally heterosexual, and that fear of the other sex led to homosexuality; homosexuality is an illness. During the waning years of World War II, antihomosexual stances were heavily enforced in the military; queer civilians could be arrested at public settings, gay bars, and even at private gatherings, and could lose employment.
Many psychiatrists and physicians tried to make homosexuals “straight,” or heterosexual with techniques like psychotherapy, hormone treatments, and castration, which proved to be ineffectual in altering orientation. Many homosexuals took their own lives as a result of these failed “cures.” But many in psychiatry were not quick to believe the assumption of heterosexuality. In the late 1940s and early 1950s, studies from Alfred Kinsey and Ford and Beach contradicted the assumption of heterosexuality. Additionally, Evelyn Hooker’s 1957 study “concluded that homosexuality did not constitute a clinical entity and was not inherently associated with pathology” (695). Despite the lack of empirical data in the illness model, sexual stigma ensured its dominance in psychiatry for quite some time, though we can also attribute its dominance to weak theory and methods, like circular logic. Homosexuality was removed from the Diagnostic and Statistical Manual of Mental Disorders (DSM) in 1973, as a result of empirical evidence and gays and lesbians’ protesting of the diagnosis.
Even though the field has progressed since then by abandoning its previous defense of heterosexism, many in American society still conceive of sexual differences as deficits; conservative groups still skew results of research – and even fail to account for certain factors – in an attempt to keep nonheterosexuals from keeping their children or having them in the first place. Herek concludes that the “nonrhetorical” sciences often reflect cultural values and norms, and consequently marginalize already-disenfranchised people groups; we should continue to challenge the idea that differences are deficits. Herek, who earned a Ph.D. in social psychology in 1983, has published a myriad of articles on heterosexuals’ prejudice against queer people. This article illustrates how American society has marginalized queer people – and often still does, and sets up a context for queer people to identify themselves in digital spaces.
Hillier, L., Mitchell, K.J., & Ybarra, M.L. (2012). The Internet As a Safety Net: Findings from a Series of Online Focus Groups with LGB and Non-LGB Young People in the United States. Journal of LGBT Youth, 9, 225-246.
This article looks at how queer youths use the Internet for networking – more specifically, “in regard to social support, trusting friendships, romantic relationships, and the opportunity to be out with others” (227). The study examines the differences between LGB and non-LGB youth’s use of the Internet in finding friendship and support. Queer people often face prejudice in their everyday lives; they often find more support in online friends than in people they know from their offline lives. LGB adolescents might even use the Internet to find romantic relationships, due to either the larger pool of potential partner or the ease of secrecy.
Hillier, et al. gathered three focus groups – two LGB, one non-LGB. The LGB group was examined to determine the benefits and threats of their Internet interactions; the non-LGB group’s experiences were juxtaposed with those of the LGB group. Over the course of three days, participants dropped in on a discussion board two to three times each day; they posted responses both to questions posted by a moderator and to comments made by others. The questions were grouped according to the following three categories: “(1) history of use and current use; (2) use of the Internet for sexuality and friendships; and (3) risks and strategies for safety and activism” (229).
Users’ history with and current use of the Internet tended to be similar, but the similarities seem to end there. For instance, 80 percent of the LGB youth had exclusively online friends, as opposed to only 20 percent of the non-LGB youth, who were alarmed at the idea. Non-LGB youth seemed to have an easier time finding like-minded people in their offline communities, while LGB youth were less concerned about stigmas attached to their sexual orientations when discussing them with people online. Additionally, non-LGB youth were afraid of online interactions, while LGB youth expressed fear of offline interactions, due to the risk of physical violence and, more importantly, losing social relationships. LGB youth tended to find more social support in online relationships than in offline interactions, while non-LGB youth expressed the opposite sentiments. It’s concerning, but perhaps not surprising, that LGB youth ventured out and met online friends in offline settings, and even found romantic relationships through online interactions; non-LGB youth were overwhelmingly negative in both regards. Hillier, et al. conclude with their research that LGB youth might use the Internet to seek out understanding and meaningful relationships, since social stigmas tend to restrict or prohibit such expressions in offline interactions; and that non-LGB youth are more reluctant to seek online friendships and relationships.
Hillier comes from a background in psychology and sexuality; Mitchell researches crimes against children; and Ybarra studies “technology-related health issues for young people.” They all seemed to play a vital part in carrying out this study, as each specializes in different fields that are relevant to this study.